RETURN AND EXCHANGE POLICY
You can return the product you have purchased within 14 days from the day you receive it from the cargo under the following conditions. Please contact us at [email protected], stating your reason before return and exchange.
1.You must return your products with the original box or packaging.
2.Returns or exchanges cannot be made for products whose original box is damaged.
3.If the product was not faulty, the shipping charges arising from the exchange or return of the product belong to the customers. Your unpaid cargo will not be received and will be sent back to you again.
4.The shipment of the new product you request for exchange belongs to the customers.
5.Promotional gifts must also be returned at the same time with the product itself.
6. You must inform us for returns and exchanges. Otherwise the requests are not accepted. Please inform us by e-mail before sending.
7. Used products cannot be returned.
8. For orders invoiced on behalf of the company, a return invoice must be issued when returning.
9. When your product reaches us, it will be checked and if it meets the return conditions, your refund or exchange will be made.
10. If you think that there is an error in the shipment caused by our company, please contact our customer representatives via e-mail.
If you return the product you have purchased or withdraw from your order, the refund process of your payment will be initiated within 2 business days from the moment the returned product reaches us. Product refunds to the credit card are made by your bank between 1-2 week. Thank you for your understanding. After your product is received by Fropie, it is checked for compliance with the above-mentioned return conditions. Within 2 business days, the refund process of your payment is initiated. Product refunds to the credit card are made by your bank between 1-2 weeks. If your return does not comply with the return conditions; The relevant product is sent back to your address free of charge. When the return of the product price is completed, you will be notified via e-mail. If the payment method is 'Money Order (Havale)/ EFT', the refund will be refunded to your IBAN account you have notified. For credit card payments, the product price will be returned to the credit card you paid. If you have made your payment in instalments, your refund will be made at the same rate as your instalment amount. The time for your refund to be reflected on your statement varies depending on your bank. In case of delay, you can get detailed information from your bank. When the refund of the product price is completed, you will be notified via e-mail.